We are like a cross between General Practice and the Emergency Department.

We provide urgent medical care in the community to those with illnesses and injuries on a non-appointment basis. We provide support to GPs when you can’t get an appointment with your GP or have an injury needing a bit more expertise such as fractures and wounds, we also provide support to the Emergency Department seeing their non-emergency patients.

However, we are not a substitute for your GP – we encourage everyone to have a GP and see them regularly for your ongoing health needs.

Shorecare receives after hours funding from the Government for:

• Patients aged under 14

• Patients with community services

• Patients aged 65 and over

This is applicable to patients who arrive in the clinic:

• Between 5pm-8am Monday through Friday

• All day on Saturday and Sunday

• All day on public holidays

See our fees page for more information.

Please note that funding is based on the time of arrival, not the time of consult.

For example:

• You enter the clinic at 4:45pm on a Wednesday afternoon. You are seen by the Clinician at 6pm. You DO NOT qualify for after hours funding as you entered the clinic prior to 5pm.

• You enter the clinic at 7:45am on a Monday morning. You are seen by the Clinician at 9am. You DO qualify for after hours funding as you entered the clinic prior to 8am.

Wait times vary greatly depending on the time of day that you visit us. This can be impacted by the number of patients that are waiting and also the severity of your problem. This means that some patients who arrive after you may be seen first but be assured, we are doing our very best to get you seen in a timely manner.

In general, yes it does cost to visit us.

We are a private organisation that receives minimal funding from the Government and therefore, just like your usual GP, we charge for our services.

There are however exceptions to this. We offer FREE ACC consultations for all under 14-year olds, FREE after-hours medical care for under 14-year olds and we have subsidised care for those who qualify.

We are ACC accredited however you will need to pay an ACC surcharge when you visit us.

You can check out our fees page for more information or give us a ring to discuss.

ACC provides no-fault personal injury cover for all New Zealand residents and visitors however an ACC co-payment applies for patients aged 14 and over.

Patients under the age of 14 are free for ACC visits at all times.

Patients who have a valid community services card are eligible for subsidised fees.

Please see our fees page for more information.

Should ACC decline your claim, you will be liable for any additional charges for the treatment provided.

Maternity subsides can only be applied to problems directly related to the pregnancy. Other medical conditions treated during pregnancy will require payment based on our usual fee structure.

To see if you’re eligible for New Zealand maternity funding click here.

Click here to have a read up on the Health & Disability Commissioner Code of Rights.